CoolCat Casino Privacy Desk: Data Use, Cookies and Security
Privacy comes first at CoolCat. We collect data to run, secure, and improve the service in Canada.
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That includes information you provide directly, technical data created during use, and cookie-based signals that help the website work properly. Some of this information supports account access, some helps prevent misuse, and some improves performance across desktop and mobile devices.
Our privacy framework also covers how data may be shared, how long it is kept, and what control you have over corrections or deletion requests. For players in Canada, that means clearer expectations around cookies, usage monitoring, account management, and security practices.
Your Privacy Controls and Data Rights
You keep practical control over many privacy settings. You can refuse cookies in your browser, delete stored cookies, and update account details where account settings allow it.
You may also request access to, correction of, or deletion of personal information you previously provided. Where a legal obligation or another lawful basis applies, some records may still need to be retained.
If cookies are disabled, parts of the service may become less convenient or stop working as intended. Essential features rely on those cookies to authenticate users and help prevent fraudulent use of user accounts.
- Disable cookies through your browser settings
- Delete cookies already saved on your device
- Update or amend account information after signing in
- Request access, correction, or deletion of stored personal data
Personal Data CoolCat Collects
We collect personal information that helps identify or contact you, plus technical data generated while you use the service. The purpose is operational rather than abstract: account management, communication, performance monitoring, and service delivery.
Personal data may include your email address, first and last name, phone number, and usage data. Usage data may include your IP address, browser type, browser version, visited pages, visit time and date, time spent on pages, unique device identifiers, and diagnostic details.
When you access the service through a mobile device, we may also collect the device type, mobile unique ID, mobile IP address, operating system, and browser details. This helps us understand how the service performs across devices used in Canada.
Cookies themselves do not usually identify you directly, but cookie data can be linked with personal information already stored about you. At the same time, we state that cookies used by us do not store sensitive personal information such as mailing addresses or account passwords.
How CoolCat Uses Cookies and Data
We use personal data to provide and improve the service. That covers account registration, service monitoring, user support, and communications connected to functionality or security.
We may contact you by email, telephone calls, SMS, or similar electronic messages, including mobile push notifications tied to updates or service-related information. We may also send news, offers, or related service information unless you have opted out.
Cookie use follows a practical structure. Session cookies support core functions during an active visit, while persistent cookies remember accepted cookie choices, login details, or language preferences for a more consistent experience.
We also use beacons, tags, scripts, and browser cookies to track activity, analyze usage, and improve website performance. These tools support measurement, system integrity, and smoother repeat visits.
| Privacy and data point | What the policy says for Canadian users | Why it matters when using the site |
|---|---|---|
| Cookies used on the website | The site uses both Session Cookies and Persistent Cookies, along with beacons, tags, scripts, and browser cookies to track activity and store certain information. | This supports site functionality, analysis, and a smoother browsing experience across visits. |
| Essential and functionality cookies | Necessary / Essential Cookies are Session Cookies, while Functionality Cookies are Persistent Cookies that remember choices such as login details or language preference. | These help services work properly and reduce the need to re-enter preferences each time. |
| Cookie consent and browser control | Persistent Cookies may be used to identify whether users have accepted cookies. Users can disable cookies in their browser and delete saved cookies at any time. | Players keep control over cookie preferences, but some parts of the service may not function properly if cookies are refused. |
| Information collected automatically | Usage Data may include IP address, browser type, browser version, visited pages, time and date of visits, time spent on pages, unique device identifiers, and diagnostic data. Mobile access may also collect device type and mobile device unique ID. | This shows the site collects technical data to operate, monitor, and improve the service. |
| Personal information you may provide | Personally identifiable information may include Email address, First name and last name, Phone number, and Usage Data. | These details may be requested to contact users, manage accounts, and provide access to registered features. |
| How personal data is used | The policy says personal data may be used to provide and improve the service, manage registration, contact users by email, telephone calls, SMS, or push notifications, manage requests, send offers, and support contract performance. | Users can expect their information to be used for account support, communications, and service delivery. |
| Sharing and transfers | Information may be shared with Service Providers, Affiliates, business partners, other users in public areas, and during business transfers such as a merger, acquisition, or asset sale. Data may also be processed outside your province, country, or jurisdiction. | This is important for users who want to understand where data may go and under what business or legal circumstances it may be disclosed. |
| Retention, deletion, and account control | Personal Data is retained only as long as necessary for the stated purposes, legal obligations, disputes, and enforcement needs. Users may request access to, correction of, or deletion of personal information, and may update or delete information through account settings if available. | Players have some control over their stored data, although certain information may be retained when there is a legal obligation or lawful basis. |
| Security, age limit, and jurisdiction note | The policy states commercially acceptable means are used to protect Personal Data, but absolute security cannot be guaranteed. The site does not knowingly collect personally identifiable information from anyone under the age of 13. Country refers to: Ontario, Canada, and users are responsible for complying with laws in Canada and their province or territory. | This outlines the site’s security position, underage data rule, and the legal responsibility placed on Canadian users. |
When CoolCat May Share Information
If you want to understand where information may go, the answer is straightforward. Data can be shared with service providers, affiliates, business partners, or transferred during a merger, acquisition, financing event, or asset sale.
If you post or interact in public areas, shared information may be visible to other users and may spread outside that space. If public authorities make a valid legal request, disclosure may also be required.
If your information is processed outside your province or country, we apply reasonable steps to ensure secure handling under this privacy framework. Even so, no internet transmission or electronic storage method is described as 100% secure.
If a child under 13 is identified as having submitted personal data without verified parental consent, we take steps to remove that information. Our service is not directed to anyone under that age.
If the policy changes, we may post an updated version and may also provide notice by email or a prominent message before changes take effect. It is sensible to review privacy terms from time to time, especially if you use account-based features regularly in Canada.
Key Points on Data and Cookies
The privacy position is functional rather than vague. We explain what data is collected, why it is used, what cookie types support the service, and where user control remains available.
For most players, the important points are simple: essential cookies keep access stable, functionality cookies remember preferences, technical data helps maintain performance, and account information supports communication and registered features.
If you want to continue with a clearer idea of how data use and cookies work at CoolCat, you can move ahead knowing the main controls and limits are already laid out.